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This document outlines the terms and conditions for operating your storefront on AquaFindr. By using this store policy, you agree to adhere to the guidelines outlined below. Feel free to modify any section to better suit your individual business needs.

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1. Introduction

Welcome to our store on AquaFindr! We are committed to delivering quality products and exceptional customer service. This policy governs all aspects of transactions, including orders, shipping, returns, and customer interactions. By making a purchase, your customers agree to these terms.

2. Order Processing

• Order Confirmation:

  After a customer places an order, an automatic confirmation email is sent containing the order details.

• Processing Time:

  Orders are processed within 1-2 business days. If any delays occur, customers will be notified promptly.

3. Shipping Policy

• Shipping Options:

  We offer a standard USPS shipping option.

• Estimated Delivery:

  • Standard Shipping: 2-3 business days

• Order Tracking:

  Once an order is shipped, a tracking number will be provided to enable customers to monitor their package’s progress.

4. Live Arrival Guarantee for Live Fish & Plants

• Guarantee Coverage:

  We guarantee that all shipments containing live fish and plants will arrive alive. Our commitment extends to ensuring that the health and vitality of your live products are maintained during transit.

• DOA (Dead on Arrival) Policy:

  If any live fish or plants are found to be dead on arrival (DOA) upon delivery:

  • Immediate Notification: Customers must notify our team within 24 hours of delivery.
  • Verification Process: We may request evidence, such as photos or a brief description, to verify the DOA status.
  • Resolution Options: Upon confirmation, customers will be offered a replacement shipment or a full refund for the affected items.

• Customer Responsibilities:

  Customers are responsible for ensuring that the shipping address is accurate and accessible at the time of delivery. Any issues caused by an incorrect address may affect the validity of this guarantee.

• Exclusions:

  This guarantee does not apply to items that have been improperly handled post-delivery or to circumstances beyond our control, such as extreme weather conditions or transit delays that are not attributable to our shipping partners.

4. Return & Refund Policy

• Return & Refund Procedure:

  Customers must contact our support team with their order number and reason for return. Detailed instructions for returning the product will then be provided.

5. Payment Terms

• Accepted Payment Methods:

  We accept major credit cards and online payment options via AquaFindr’s secure payment gateway.