1. Product Quality Standards

• Authenticity & Condition:
  • Sellers must provide accurate descriptions and verified images of the product, ensuring that all details are correctly listed.
  • Products should meet advertised specifications and pass quality checks if subject to additional verification.
• Packaging & Shipping:
  • Items must be securely packaged to prevent damage during transit.
  • Sellers should use reputable shipping carriers and provide tracking information to ensure timely and safe delivery.
• Compliance:
  • All products must comply with applicable regulatory standards and consumer safety requirements.
  • Sellers are required to disclose any certifications, warranties, or guarantees.

2. Seller Guidelines

• Profile Verification:
  • Sellers must seller profile, including contact information, to establish trustworthiness.
• Transparent Communication:
  • Maintain clear and prompt communication with buyers, including providing detailed product information and responding to inquiries in a timely manner, ideally within 48 hours.
• Accurate Listings:
  • All listings should be clear, truthful, and free from misleading information.
  • Use detailed product descriptions and high-resolution images.
  • Any known defects or issues must be disclosed.
• Post-Sale Support:
  • Sellers must have a clear returns and refund policy that aligns with AquaFindr’s standards.
  • In the event of disputes, sellers are expected to engage promptly in the resolution process.

3. Buyer Guidelines

• Informed Purchase:
  • Buyers should review product listings carefully, including all images, descriptions, and seller ratings before purchase.
• Documentation:
  • Buyers are encouraged to maintain records of all communications and transaction details to support any future claims or disputes.
• Feedback:
  • Provide honest reviews and constructive feedback post-transaction to help maintain community trust and continuous improvement.

4. Customer Support & Dispute Resolution

• Direct Seller Resolution:
  • The buyer contacts the seller directly through the platform’s messaging system.
  • The seller must respond within 48 hours) with a proposed solution.
• Escalation to AquaFindr:
  • If the seller doesn’t respond or the buyer is unsatisfied, the buyer escalates the issue by filing a formal dispute with documented communication and evidence.
• AquaFindr Mediation & Resolution:
  • The AquaFindr team reviews the case and mediates a resolution between the buyer and seller.